Real Estate Testimonials - Sellers & Buyers
Testimonial For Rob Darling
We have had the distinct and comforting pleasure of working with Rob Darling since the fortuitous moment we happened to meet him on Thanksgiving Day 2014. We were looking at a flyer in front of a home in Gig Harbor, WA; a home that was for sale in a neighborhood that seemed perfect but the home was out of our price range. He stopped and said he can help; he knows the neighborhood, knows Gig Harbor and knows the area. And with no pressure, no expectations; he handed us his card. The perfect realtor for us. He didn't call unnecessarily but was immediately responsive to our calls.
Now, it would be easy to say that's what a buyer's realtor is supposed to do but I need to remind you that we are both picky and not wealthy. And we wanted and needed to find home. And we wanted water and a unique home and at the right price and in the Gig Harbor area and within commuting distance to work. And the right home had to have a great kitchen and a place for my brother during those long Alaska winters and a place for a friend who struggles through cancer. Rob never flinched.
And after months, we found home. We had driven by and Rob had shown it. We drove by again...and again...and again...and then Rob showed it again. And in the way finding home happens, we landed. I would highly recommend working with Rob Darling for buying or selling a home.
John & LInda - Gig Harbor
Testimonial For Lily Lee
My family and I were very glad we have Cascade's Real Estate Agent, Lily Lee, as our real estate agent. Not only that she is very friendly, but I have to say that she is wonderfully helpful! Two experience highlights about her; first, when my family and I were thousands of miles away from U.S. for four months, we had been updated with the latest available properties, and she replied our inquiries back promptly, although there were fourteen hours time difference. Another wonderful thing about her is that, although we had closed the deal and bought the house, she kept up with us, asking if there are any problems with the house, and will quickly try to get the problems done; in short word, she is very diligent in her work! I also admire her patience and service; most agents usually "ditch" customers who are picky and been uncertain with buying a house, but Lily kept helping us professionally.
I will definitely recommend her to anyone who is planning or having problems buying real estate properties.
Testimonial For Matt Jensen
Matt and his team handled the sale of my house in Issaquah Highlands. I chose to work with Matt because I saw that his office had handled several recent sales in the community. He was very knowledgeable about the market and market trends and familiar with Issaquah Highlands which helped put me at ease as this was my first experience as a home seller.
It was a very low-effort experiencens Team. Stacy helped us find a great home and we closed one week before our thirty day closing timeline. Stacy, Frank and Axia were wonderful to work with. Thank you!"
Testimonial For Tonya Eliason
"The AXIA team and our agent Tonya Eliason were great. We lead very busy lives and had to do all of the work through phone calls and emails. Tonya, along with Frank & his team got it done, on time and we got a great loan on our new home."
Testimonial For James Hall
We interviewed realtors over a 2 year period, before finally trusting James with the sale of our home. Genuinely interested in getting the best for us and offering full services at well below market competition. He sold our home for the highest price in Bridgeport community in 4S ranch within the last 3 years. James forecasted the local market for about 6 months and his forecast was right on the money. All the other realtors pressured us to list at a very low price and all they kept showing us was comps within the last 3 months. James took it a step further and found value in our home 6 months out and told us the exact day and date to list it on. I trusted his judgment and experience and we were able to get multiple offers well above listing price. He told me that comps are only showing values from the past whereas he is predicting values 6 months into the future. WOW!!! No other realtor educated us on how to price our home in this manner. Quick response to all our needs and concerns. Exceptionally good follow up time, usually within 15- 20 minutes of me leaving a message for him. He truly is a multi tasker with excellent knowledge of the real estate market. His negotiating tools, personality and looking out for our best interests with honesty, integrity and professionalism is to be truly appreciated. No other realtor comes close to his business model and with his continued working in this manner will make him a big success for all who ask him to represent them. THANKS A MILLION JAMES. WISH YOU MUCH SUCCESS IN CLOSING DEALS FOR FUTURE CLIENTS.
Tannaz and Yaz
Testimonial For Tonya Eliason
After some discouraging experiences with different agents and lending agencies, we found the amazing Cascade Team and Tonya Eliason. They referred us to Frank Hinkley at Axia for our lending needs. The speed and consistency in which he obtained information for us was truly impressive, and his excellent communication made our first-time home buying experience a breeze! He is honest, forthcoming, and truly put any worries we had at ease. We are now residing in our new home and couldn't be happier! Thank you, Frank, and the rest of your team at Axia!
Karly & Blake Bickel
Testimonial For James Hall
James listed my house in November and in 3 days we had a contract--without an open house! He got me top dollar for my home during a time that is historically a slow time of the year. If you need someone that is fair and honest and is able to gauge the current market, I highly recommend James Hall whether you are Listing or looking for a home.
Dougherty - Rancho Bernardo
Testimonial For Jared Tadique
Jared is very hard working agent for his clients, he makes himself very available, no matter what time I call he always answers, he always had our best interest in mind even if it meant more work from his side and a prolonged searching process and more time.
He was extremely patient with me, my wife and my two little ones, we were new in town and looking for short sales, he not only showed us around and pointed out the different areas pros and cons but also he was extremely experienced when it comes to the very challenging short sale transactions.
Alex - Seattle
Testimonial For Matt Jensen
Thank you so much for all that you did for our family in helping us sell our old home and buy a new one. We love our new home and see it as a miracle and an answer to our prayers that we have a home that has everything we had hoped to find in a home. Along with that, we see your hard work and generosity as an amazing blessing which helped make it all possible.
Please forgive us for taking so long to send you this thanks. After living in our house for a week, we were excited to learn that we are expecting. It made things extra busy for a long while as we dealt with some severe morning sickness. But that is behind us now, and we are thrilled to be welcoming a baby girl into our family in November!
Please accept our sincere gratitude for all you have done for us.
-Jared & Paige Weed
Testimonial For Jonathan Leslie
If I had to sum up my experience with Jonathan Leslie as our Realtor in one word, I think I would have to say incredible. One word simply would not do justice to the service we received though. Jonathan went so above-and-beyond the call of his duty as our Realtor that I truly don’t even know where to begin. He facilitated so many details and was also able to tailor our service needs just to us. He was respectful of our time and explained each step as we went through the process. Heck, he even brought me coffee when my coffee-maker was packed up and we were still in the home. Jonathan is a COMPLETE straight-shooter, and although we didn't always like the news we were receiving (i.e. sale price), he always did what we asked him to do all-the-way. In the end, our house sold for EXACTLY the amount he told us it would from the very beginning (so I would strongly suggest you listen to what he has to say rather than waste time on the market trying to do it another way). Jonathan will bend over backwards to get your house sold and he will deliver on every single promise he makes to you. He knows his market, he knows his builders and he knows how to sell a home. I would highly recommend him to anyone looking to sell their home. In consideration of the tough housing market we are all facing, Jonathan will make the process as smooth as possible. He was a complete godsend to us and we will never forget the work he did for us.
Testimonial For Matt Jensen
Thank you so much for helping us sell our house. Given that we were remote we had assumed that it would be more complicated to make this transaction happen. You and your team made the process so simple, transparent and painless. We could not have asked for more. I am sure you have tons of great testimonials but if there ever a need for a referral please feel free to ping us and I will personally call them to let them know what a great team you have.
- Bharathi & Raj
Testimonial For Shane & Anne Coulter
I want to thank you for the great job you did in helping me and my family sell our house and find a new home. Your knowledge of the market exceeded my expectations, bringing in a full price offer in just two days of listing and at a price that was above recently sold comparisons. I also appreciated your negotiation council that provided a quick close result on both properties. Having both of you working for me provided a sense of double coverage with impeccable follow up.
Testimonial For Sharon Machon
Sharon Machon is wonderful. She not only was my agent, she became my friend. She has a wonderful personality and treats every client like her friend...looking out for their best interest. She is patient, she follows up. I am a tough client who is really on top of things...and she can keep up with me.
Testimonial For Shane & Anne Coulter
Our recent cross-country move was one of the most stressful times for my family, but Shane and Anne were a calming force keeping us grounded. I can't say enough about their passion for the job and professionalism. Any time insecurities creeped in during the process, they injected us with confidence and they sold the house quicker than we anticipated. Honestly, it was as if they were selling their own house. They are that invested when it comes to client relationships. Thanks guys for all you've done!
Mike Dardis - Sammamish, WA
Testimonial For Karen Derwin
Karen Derwin was extremely helpful and professional with our buying experience. The support she had from The Cascade Team was great throughout the short sale buying process. They knew where the offer needed to be and did a great job working with the bank to push the deal through. Karen is very knowledgable of the area, use them with confidence!!
Brian & Melissa - Snoqualmie, WA
Testimonial For Shane & Anne Coulter
From the minute I signed the contract with Shane and Anne, I felt a sense of relief. I knew I would be in good hands. I was put in the very difficult situation of buying a new home without selling my current one. I interviewed several local qualified agents and seriously considered which of them I could depend on to sell it fast ...yet, get a fair price. All of the agents were very impressive. However, instantly Shane and Anne stood out. Not only was I intrigued by their business model, but I was so completely taken aback by their professionalism, dedication, loyalty but most of all their commitment to me and the selling of my home.
During our meeting together, Shane and Anne presented their ideas to me about price, how they would market my home and I knew right then and there I didn’t have to look and further. I was not only impressed with their agency but also very impressed that they went above and beyond what I had ever expected. They are very dedicated, detailed and professional. Shane and Anne, even with their business just starting off, seem like they have been doing this forever. Shane and Anne make a great team with very outgoing personalities. They are very hardworking, trustworthy and dependable together and individually, and I found that with working with this team, I got two agents for the price of one!
I have recommended them to several friends who have chosen them already or who I know will choose them when it comes time to selling their house.
It is clear...Shane and Anne are contagious!
Aimee - Sammamish, WA
Testimonial For Cary Porter
Our house sold within the time period and the price range that Cary indicated in our first meeting with him. There were a few issues around access to the house due to our alarm system, but otherwise the process was smooth and we would recommend The Cascade Team.
Vince & Delanie - Issaquah, WA
Testimonial For Ann Meisner & Short Sale Team
Ann Meisner was instrumental in helping my sister who is physically disabled and was in a living situation that made it difficult and at times impossible to get out on her own to even go grocery shopping to find a single story rental home that give her better mobility and more freedom. Ann looked far and wide for a place that would work for Cindy and also her small dogs who are very important to her mental health. Ann also put us in touch with Darin Robertson and Lori Young who walked us through the short sale process and worked with the bank and the HOA to help Cindy and Terran sell their Condo at a price that has left them free and clear from it. Lori and Darin's understanding of available gov't programs also enabled them to clear up Cindy and Terran's back payments to their HOA. I know I speak for Cindy and Terran when I say we are all grateful to Ann and for the personal care she gave us in working through all of the processes. Tracy Fitch (Cindy's sister and paperwork handler).
Terran & Cynthia - Newcastle, WA
Testimonial For Bev Auffray
You did a great job selling our house! It sold within 3 days and we had multiple offers. We actually got more than we were asking. We appreciate the way you helped us stage our house so that it would look appealing to buyers. We also really appreciate the professional looking pictures you took of the house and the wonderful video tour you created. We are extremely pleased with the service you and the Cascade Team gave us.
Michelle - Issaquah, WA
Testimonials For Jonathan Leslie
When we started to look for homes late last fall, we were totally new to the home buying experience. That is why we are glad we had Jonathan by our side. What really impressed us about Jonathan was his extensive knowledge about each and every aspect of the process. Never did we feel he was rushing us into making one of the biggest decisions of our lives. He was very patient and respectful of our overall thought process and always strived hard to create a very satisfying experience. I definitely recommend his name whether you are buying or selling as Iam convinced he is one of the best out there.
Samir - Sammamish, WA
Jonathan is an excellent agent to work with. Jonathan showed his knowledge of the business and made buying a home very easy. My wife and I felt very confident in Jonathan every step of the way. His follow up is very impressive and he always kept on top of everything, Jonathan went above and beyond. If I wanted to see a home Jonathan would make it happen that day or soon after, he made you feel as if he really truly cared and had the best interest of his client at heart. My wife and I would definitely use Jonathan again and would highly recommend Jonathan to anyone who is looking to buy or sell a home. Jonathan knows exactly what he is doing. Thanks Jonathan for all your hard work!
Testimonial For Leanna Young
I am writing to give you my strongest backing and recommendation for The Cascade Team and especially for Leanna Young. Before selecting this team, I had used the services of two other agencies without results. In fact, I even tried to sell FSBO for almost two years without success. I did a lot of research which lead me to Leanna Young whom I discovered is a Rockstar in real estate, so, I gave her a call and we met and discussed a strategy. In less than two months I got an offer and closed the sale in January 2012. I cannot emphasize enough how awesome The Cascade Team has been and everyone on the team hit a home run. They all have the experience and foresight that very few real estate teams have. I personally look forward to working with The Cascade Team again in the future.
It was such a hard decision to sell our house, especially in this current market. To have an agent that makes you feel comfortable, that is available, advises you in way that is honest, yet empathetic, and is willing to think out of the box when needed, really makes the process more comfortable. Leanna Young, truly has her client’s best interest in mind, and is open for ideas that other agents may find inconvenient… Leanne was always available, and truly listened even when we had those moments of doubt, delays and seconds thoughts. We were continually surprised with Leanne’s patience, insight, and genuine interest in the right choice for our family. It is obvious that Leanna is one of the rare people that loves her job, and has a heart for helping people! I would HIGHLY recommend Leanna to anyone looking to buy or sell a home!
We had the great fortune of having Leanna Young as our real estate professional as we navigated the challenging purchase of a short sale property. With a very tight timeline for closing, Leanna's guidance and support was instrumental in guiding us through the process. Leanna's market knowledge, understanding of our needs/wants and process expertise was evident from the beginning of our search for our next house, through to closing. Her attention to detail and passion for her client's success makes her the ideal choice when seeking a real estate professional and we look forward to working with Leanna again for our future real estate needs.
-Terry and Rachel
Leanna Young sold our condo in less then two weeks! This was when the market was heading downhill! We were also impressed with how she negotiated the deal when purchasing our new home. You can tell that helping clients find the home that is right for them is her passion. I also know that honesty and intergrity are very important to her. I would recommend Leanna to anyone looking to buy or sell a home.
My experience with the Cascade Team was outstanding. I was very lucky to have Leanna Young for an agent, she worked extremely hard to get us our home in North Bend. The closing of our home was not an easy one due to the fact that is was a short-sale. If you have any experience with a short-sale you know that they are anything but short. Leanna kept us up to date on all information related to this process and was able to close our deal days before our wedding. I have had friends that have gone through this process with other agents and every time I hear their stories I am so thankful that we had the opportunity to work with Leanna and the Cascade team.
Testimonial For Bev Auffray
We wanted to send our appreciation for your representation in the sale of our home...
We were very pleased with the four month time frame in which Beverly sold our house, particularly in a challenging real estate climate. We felt very well represented, and know that our house sold due to Beverly's marketing efforts, attention, and diligence. We moved out-of-state and left our house in Beverly's hands. She brought in personal effects to make our home welcoming, she was very communicative and responsive, and she was a welcome calm when our emotions were high during negotiations. Beverly was a pleasure to work with and we highly recommend her as an agent.
Tera - Sammamish, WA
When making the important decision to find a home and raise our family, we wanted a real estate agent we could trust and understand the right fit for our family. We had very specific and unique needs that required custom service. Stan & Marisa’s combined experience, knowledge and expertise are in a league of their own. Due to their hard work, attention to detail and loyalty to us as clients, we were able to get the home of our dreams. They hit a home run! Stan and Marisa at abellahomes were our dream team!
Ben & Marijke - Sammamish, WA
My husband and I met Marisa when she was the listing agent for a property we were interested in a few years ago. We liked her so much that we asked if she could represent us in the purchase as well, and she recommended that we work with her husband Stan. As first time home buyers we found Stan and Marisa to be excellent resources on the local market and the home buying process. They helped to walk us through the purchase of our first home and were honest and straight forward to help us avoid any rookie mistakes. They made it such a positive experience for us both that when we were ready to look for a larger home we knew immediately that we would work with Stan and Marisa again. They are experts on the local market and truly partner with the people they work with – it’s a relationship, not a transaction when they’re involved. They are extremely dedicated to helping their clients find the right home for them and are great at understanding a client’s wants and needs. They are supportive and available to their clients and helped us feel relaxed during what has the potential to be a very stressful process. We have recommended Marisa and Stan to several of our friends who have enjoyed working with them. I would highly recommend Marisa and Stan as agents for anyone who is looking for a great resource and partner through the home buying and selling process.
Jess and Charlie - Sammamish
We found Jonathan by sheer luck. But let me tell you sometimes it is better to be lucky than good, because he is professional, hard-working, friendly, and most importantly devoted to his clients.
My wife and I began looking at areas to live all over the Eastside, and finally decided one Sunday afternoon on Snoqualmie Ridge. That same day as we were driving around we called The Cascade Team and Jonathan picked up the phone, and boy are we glad he did. We told him we were looking at homes in the Ridge area and one of the homes was listed by The Cascade Team. We were wondering if there was any way we could see it that day. Jonathan dropped everything he was doing and met us in Snoqualmie to not only show us that property, but two others that he knew he could get us in to that were similar. The houses we looked at that day were not really what we were looking for, but we were able to get to know Jonathan and help him get to know us, so he knew what to look for as well.
Jonathan kept in constant contact with us over the next two-three weeks of house hunting. Not overbearing, but kept us in the loop so we knew he didn't forget about us and we talked enough about likes and dislikes that it was less than two weeks later that we walked into the house that was to be our house. Even before we got there that night Jonathan said, you guys are going to love this one, and he was right. He had gotten to know our personalities and our styles in a short period of time and was genuinely happy for us when we found this house.
The next day my wife and I decided to make an offer on the house. We talked with Jonathan to get his expertise about the local real estate market and his thoughts on the property. From there we sat down with him at his office, which he again came to on short notice over the weekend, to draw up the contract. Every meeting we had with Jonathan felt more and more like old friends getting together, rather than business relationship. He still nailed the business side of the relationship down for us, but also brought something extra to the table every time, and that was a sincere care for us and our well-being.
Our negotiation process was a difficult one, because of the seller's situation and their agent who was, well, let's just say not like Jonathan. There were many ups and downs and two separate points where we thought we lost the house. Each time Jonathan cared much more about us than the deal. He would call the day after to see how we were doing and to let us know that he wasn't doing fighting yet. Good thing too, because due to his persistence and skillful negotiation we finally had a signed contract. He even came over to our apartment that night to walk us through the paperwork and get everything signed.
Now, from what I know of realtors, I thought most of their work stopped at this point. They help the potential buyer find the house and negotiate with the sellers and then fade off into the distance. Not our guy though! Yes, we had to deal with the lender, underwriter, escrow, and all the other people, but throughout the entire process Jonathan was checking in on us and seeing if we needed anything. He offered suggestions and helpful local contacts for things we might need. He was there with us at the inspection and gave us more information about the area. I can honestly say he was with us every step of the way.
We finally closed on a Tuesday, five days before Christmas, and since it was a Tuesday most of our friends were working so we didn't have many people to help us move. Guess who showed up at our apartment for 5 hours to help us move out? And guess who went to our new home before we got there and turned on the lights and heat for us? And guess who also helped us move in to out new home? Yep, that would be Jonathan. We were lucky enough to dial his number that Sunday afternoon and stumble onto this fantastic realtor and great guy. He is the only realtor we have ever dealt with, so is it possible that there are more like him? Maybe, but I wouldn't bet on it. He went above and beyond for us, and even a week after closing we still talk a least once a day. We were fortunate enough to find a great house and also make a lifelong friend.
Thanks for everything Jonathan!
- The Cahalan's
I would like to extend my sincere gratitude to Erika Kahler of the Cascade Team Real Estate office for her tireless effort from the beginning to very end of my search for and purchase of my home. I have worked with numerous Real Estate agents in the past and none have impressed nearly as much as Erika with her effective time management skills, attention to detail, responsiveness, dedication,professionalism, and personal touch. She must be a great asset to your real estate team as I would be honored to have such qualities in an employee on my team. Because of Erika, I found a home that met the difficult standards I expressed to her and secured an agreement in a tough market and made that agreement stick despite numerous setbacks. In my opinion she went above and beyond the call of duty yet without her personal care and dedication to helping her client reach their goals this transaction would have failed in the hands of a lesser agent. Thank You! Thank You! Thank You! You Are The Best! I will refer your service to my friends and family with confidence."
- William Scott
"My experience with The Cascade Team Real Estate was second to none. When purchasing a condo for my mom, we ran into some issues on inspection and had mold in the attic. Our agent went to work with a mold inpsection company and made numerous visits out to the property to meet contractors and get bids put together for us. In addition, they worked witht he HOA and the other agent to get resloution on the corrective action. It was definitely Simply Outrageous Service and I would highly recommend them when buying a home."
"In today’s challenging market, it is absolutely essential to hire the right agent to sell your home. Having used only “full commission” agents in the past to sell my homes, I did think twice about using a “discount commission” agent – but Matt changed all this. He truly lives up to this statement: “Simply Outrageous Service! Not Outrageous Commissions!” What is outrageous service? It is not only meeting but EXCEEDING our top priority goal to be on the market for the shortest time possible, it is finding a strong buyer who will have the best potential settle on time, it is being available to answer our questions as well as the ability to negotiate to our terms with the buyer. We would have gladly paid “full commission” for Matt’s services but glad we didn’t. If you’re selling or buying, especially in Issaquah Highlands, it would be outrageous not to go with Matt and his team!"
"We were extremely pleased with your outstanding work during the listing and final sale of the Alki home. Due to the bad real estate market, we both saw the listing value drop by 35% from early 2008 to the final sale this February. During all this time, you continued to help us as we reduced the sales price each month over the last 11 months. You were always helpful in guiding us through this process. Additionally, you made sure that there were open house showings when we requested them. Due to the underlying mortgage, we unfortunately got in the position where the mortgage company was going to start the repossession process. Your timely negotiating for us with two buyers in early December saved us from the possible repossession and, upon the sale, gave us some equity to share among the 7 beneficiary/owners. Additionally, we believe that your knowledge in the lending area (special rates and options for a buyer) helped assure the buyers of their ability to buy the house. And, your 1% listing commission helped us when negotiating the sale, and securing some of the equity out of the house sale for the beneficiaries/owners. In summary, we thank you for all of the hard work, determination and help you gave us during the entire listing and sale process. We will gladly recommend you to other sellers we may come in contact with."
-Bill & Mary Marx
"My husband and I have been lived in Issaquah Highlands for about 6 years. We often talked about what kind business we would like to have in our neighborhood. I always said that I like to have a nice bakery because I remember that we used to go out and buy fresh baguettes every morning for breakfast in Paris. My husband wanted to have an organic fruit and vegetable store so that he can have access to fresh, organic vegetables and fruits daily. However, we never thought about having a real estate agency in our neighborhood.
Surprisingly, our great real estate experience changed my mind about having a real estate agency in my neighborhood. I never realized using a neighborhood real estate agency was so convenient and advantageous in selling our house until we put our house on the market through Matt Jensen at The Cascade Team. With all the good memories about Issaquah Highlands, our real estate agent, Matt further added to our good memories by making the process of selling our house easy and stress-free.
In February 2010, we put our house on the market a second time with Matt Jensen at The Cascade Team Real Estate. Voila, again we had several strong offers including at the full asking price. At this time, my heart started to break realizing that, this is it, we are really leaving Issaquah Highlands. It was too sad and we are now considering changing our minds again toward keeping this house as an investment. Matt has known since the beginning that we may rent our house and he always encouraged us to do whatever works best for us. Despite this I know that he always patiently and carefully listened to our needs and worked feverishly to exceed our expectations every single time. I can not ask for anything more than the professionalism and genuine caring I received from Matt.
I hope to see more great businesses come to Issaquah Highlands and provide great services to our residents as Matt and The Cascade Team Real Estate has provided for us. "
"A big thanks to you and your team in helping us sell our home and working with us through a smooth, quick and successful closing!"
- Bailey and Yvonne
Thank you Matt! You are an outstanding person to work with and truly giftedwhen it comes to working with people. These markets have created challenging times with new hurdles around each corner. You did an excellent job selling our home! I would recommend you to anyone searching for a home or looking to sell their home.
- Connor and Kelly
Jared is our seller agent for our townhouse. He really cares about his customer and takes responsibility. He did some touch-up paint before putting the house on market, that is really extra mile. He understood our demand and listened to us. I myself also had some market knowledge and had some my own opinion on a few things. Jared is always willing to listen and we are able to reach consensus. Jared is very deligent. He did total 3 open houses for us (we requested 2 extra). The house didn't sell as quickly as we planned (it is not Jared's fault at all though), but Jared kept his confidence high and insisted on not reducing price. Eventually we were lucky to get an offer and the closing was smooth. Overall I strongly recommend Jared as house selling agent. I believe he will be a responsible buyer agent too.